Refund and Returns Policy

At Net&Gue, customer satisfaction is our top priority. We strive to deliver top-tier digital products and services that meet your expectations. However, we understand that situations may arise where a refund or return is required. Please carefully review our policy below.

Digital Products Refund Policy

Due to the nature of digital products, we are unable to offer returns once the product has been accessed, downloaded, or activated. However, we do offer refunds in specific cases:

1. Product Not Delivered
   If you have not received your purchased product due to technical issues on our end, you are eligible for a full refund. Please contact our support team within 7 days of purchase.
2. Technical Issues with the Product
   If the digital product you purchased is found to have critical technical defects that prevent it from functioning as intended, you are eligible for a refund. Please provide detailed information about the issue, and our technical team will attempt to resolve it. If the issue cannot be resolved within 14 days, a full refund will be issued.
3. Duplicate Purchases
   If you accidentally purchased the same product twice, please notify us within 7 days of purchase, and we will refund the duplicate purchase.
4. Unauthorized Charges
   If you notice unauthorized charges on your account, please contact us immediately. After reviewing the transaction, we will refund any unauthorized payments.

Non-Refundable Situations

• Change of Mind: Refunds will not be issued if you simply change your mind after purchasing.
• Product Accessed: Once a digital product has been accessed or downloaded, it is considered “used,” and refunds cannot be issued.
• Incorrect Purchase: If you purchased the wrong product, please ensure that you contact us immediately before accessing it. Once accessed, refunds will not be available.

Refund Request Process

To request a refund, please contact our customer support with the following information:

• Your full name
• Date of purchase
• Product name
• Detailed reason for requesting a refund

Our team will review your request and respond within 3-5 business days. If approved, refunds will be processed and credited to your original method of payment within 7-10 business days.